Our client, a global leader in enterprise software, required a streamlined contractor management solution to support its operations in Australia and New Zealand.
With a complex network of contractors, third-party vendors, agency margin vendors, international suppliers and immigration requirements, SAP sought a single provider to simplify compliance, onboarding, and payments while seamlessly integrating with their existing systems, particularly Fieldglass.
As our Clients primary Vendor Management System (VMS), Fieldglass provides visibility and control over vendor acquisition, timesheets, and invoicing.
Pendragon’s workflows were designed to effectively leverage Fieldglass and its data, ensuring seamless management of the contingent workforce engaged on our Client behalf.
Client
Leading Software Company (ANZ)
Industry
Technology
Solution
Contractor Management & Immigration Services
How We Helped
What The Client Had
- Potential engagement risks concerning contract management, working rights, insurance coverage, labour hire licence checks and tenure limitations.
- Limited governance of contingent workers, increasing risks related to misclassification and regulatory compliance due to multiple engagement scenarios.
- A need for efficient invoicing through RCTI processes to streamline payment operations.
- Fieldglass as the primary VMS, serving as the central platform for managing contingent workforce operations.
What The Client Sought
- A streamlined, single-provider solution to manage their contingent workforce, including the ability to handle occasional overseas vendor payments.
- End-to-end immigration support where visa requirements are required for specific project work.
- A trusted partner to handle smaller third-party suppliers and downstream agency margin models.
- Seamless integration with Fieldglass for enhanced workforce tracking and compliance monitoring.
- A provider with a strong understanding of Fieldglass to help improve workflow efficiency and vendor management.
- A simplified invoicing process to reduce administrative burden and improve payment accuracy.
What We Delivered
- Robust Contractor Management engagement solutions tailored to our clients workforce needs, ensuring compliance.
- Immigration visa processing to ensure no project delays where critical skills are required.
- Act as a single provider to handle smaller third-party suppliers and agency margin payments to ensure compliance and operational efficiency.
- Seamless Fieldglass integration that aligned to the clients contractor management processes require to track budgets and reporting.
- Invoicing via RCTI processes, reducing administrative overhead while ensuring timely and accurate payroll.
- Training and support to contractors and Hiring Managers on using Fieldglass for onboarding and time tracking, improving adoption.
Key Considerations That Were Most Important To Our Technology Client
Compliance
Ensuring all contractors met local employment laws, visa regulations, and insurance requirements to minimise legal and financial risks.
Integration
Streamlining contractor onboarding, payments, and workforce tracking through seamless integration with Fieldglass.
Consolidation
Reducing administrative complexity by centralising the management of third-party suppliers under a single-provider model.
Visibility
Enhancing reporting and budget tracking through Fieldglass to provide our Client with greater work order oversight.
Our Approach
Scoping
We conduct in-depth needs assessments and gather relevant data to ensure that the solution is tailored to your unique business needs and can scale effectively.
Design
Pendragon designed workflows that integrate into client processes, streamlining operations and ensuring alignment with Fieldglass.
Integration
Pendragon collaborated with our client to seamlessly integrate with Fieldglass, ensuring alignment with their system.
Management
We offer a dedicated account manager who is the main point of contact for any queries, issues and optimisations. We run regular account meetings to capture feedback and make appropriate enhancements.
Solution Outcome
One Vendor Solution
By leveraging Pendragon Management’s one-provider solution, our Client successfully streamlined contractor management across Australia and New Zealand. Our expertise in immigration, vendor consolidation, and system integration allowed our Client to focus on its core business while ensuring an efficient, compliant, and scalable workforce management system.
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