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Outsourcing – The Only Future For Sustainability?

By 21 December 2022No Comments

Outsourcing means relocating business functions from inside to outside of your congested office environment, in order to achieve superior and sustained performance in a relentlessly competitive marketplace.

To give you an idea how outsourcing can work for you, here are 7 key points when it comes to the benefits of outsourcing payroll and other fundamental business operations.

1. Focus On Core Activities

In rapid growth periods, the back-office operations of a company will often expand as your company grows. This expansion may start to consume resources (human and financial) at the expense of the core activities  that have made your company successful. Outsourcing those activities will allow refocusing on those business activities that are important without sacrificing quality or service in the back-office.

Example: A company lands large contract that will significantly increase the volume of purchasing in a very short period of time; Outsource purchasing.

2. Cost and Efficiency Savings

Back-office functions that are complicated in nature, but the size of your company is preventing you from performing it at a consistent and reasonable cost, is another advantage of outsourcing.

Example: A small doctor’s office that wants to accept a variety of insurance plans. One part-time person could not keep up with all the different providers and rules. Outsourcing to a firm specializing in medical billing.

3. Reduced Overhead Costs

Overhead costs of performing a particular back-office function are extremely high. Consider outsourcing those functions which can be moved easily.

Example: Growth has resulted in an increased need for office space. The current location is very expensive and there is no room to expand. Outsource some simple operations in order to reduce the need for office space. For example, outsource telemarketing or data entry.

4. Operational Control

Operations whose costs are running out of control must be considered for outsourcing. Departments that may have evolved over time into uncontrolled and poorly managed areas are prime motivators for outsourcing. In addition, an outsourcing company can bring better management skills to your company than what would otherwise be available.

Example: An information technology department that has too many projects, not enough people and a budget that far exceeds their contribution to the organisation. A contracted outsourcing agreement will force management to prioritize their requests and bring control back to that area.

5. Staffing Flexibility

Outsourcing will allow operations that have seasonal or cyclical demands to bring in additional resources when you need them and release them when you’re done.

Example: An accounting department that is short-handed during tax season and auditing periods. Outsourcing these functions can provide the additional resources for a fixed period of time at a consistent cost.

6. Continuity & Risk Management

Periods of high employee turnover will add uncertainty and inconsistency to the operations. Outsourcing will provide a level of continuity to the company while reducing the risk that a substandard level of operation would bring to the company.

Example: The human resource manager is on extended medical leave and the two administrative assistants leave for new jobs in a very short period of time. Outsourcing the human resource function would reduce the risk and allow the company to keep operating.

7. Develop Internal Staff 

A large project needs to be undertaken that requires skills that your staff does not possess. On-site outsourcing of the project will bring people with the skills you need into your company. Your people can work alongside them to acquire the new skill set.

Example: A company needs to embark on a replacement or upgrade project on a variety of custom built equipment. Your engineers do not have the skills required to design new and upgraded equipment. Outsourcing this project and requiring the outsourced engineers to work on-site will allow your engineers to acquire the new skill set.

Also don’t forget that outsourcing is not limited to just work. You can outsource any task e.g. for instance you have less personal time but want to make the most of it, then outsource the things at home that you don’t want to do e.g. ironing, cleaning, mowing the lawn etc.

Outsourcing is all about reducing your time wasted on your non-core skills. Used correctly, you can build a million dollar company just by strategically outsourcing. We’ve assisted a few companies to do that through our ‘Your Back Office’ service.

For further information please don’t hesitate to contact us, book an appointment or reach us at [email protected] or 02 9407 8700 where one of our Australian team members will gladly help you.

Part source: Jim Bucki, Genesse Community College. USA

Pendragon Team