JOHN GLOVER: Hello and welcome to another Pendragon Straight Talk. This week we’re going to talk about the right people in the right seats.
Making your company or department work like a well oiled machine is very hard. You have to have systems and people in place.
You must have the process for the systems set up, so that anyone new can come in into the role and do the job without too much thinking.
You must start to look at who you have employed and are they the right people for the right seats. Then look at your customer service that goes with that and remember that everyone who interacts with the clients is both in customer service and, without knowing it sometimes, sales.
One of the main issues though is if you have someone in the wrong seat they won’t enjoy the role fully, but may not say to you that they are not enjoying it. However, maybe another role or part of a role they would like to do that would make them happier. It’s a bit like a soccer or football team, people will play out of position for a while for the team but not forever.
So look at the processes and jobs that are required to be done and then look at the people and see who fits what. Sit down with them individually and ask them what they like about their current role, what they don’t like and what they don’t totally like or totally enjoy doing. And from there, if you speak to all the team you may find a better way to split up the processes or the jobs that need to be done.
So if it’s required a few may move, and you may have to rehire but that’s all about getting the right people in the right seats.
Don’t forget its important to have the right people in the right seats. Top sports teams around the globe such as Manchester United and the New York Yankees could not achieve what they do without the right people in the right positions/seats, both on the field and off.
Good luck and I hope you can have the right people in the right seats going forward.
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